Frequently asked questions

What do I need to know before I hire TNAG Cleaning Services? 

How Much Will it Cost to Clean My House?

The cost depends on the size of your home; however, we have developed a straightforward approach to provide you with an actual quote – no hidden or extra fees. You can request a quote by filling out the form on our website https://tnagservices.com/request-a-quote. 

What supplies or equipment do I need to provide?

Our goal is to help you keep you home safe, therefore we strongly advise you to provide your own set of cleaning rags (microfiber preferred). For customers who are part of My Neighborhood Cleaning Club we provide you with a cleaning starter kit which includes rags, brushes, and sponges. You provide your own supplies, whether your preference is conventional or eco-friendly we recommend a glass cleaner, surface cleaner, and floor cleaner. 

What time does the team arrive?

When you schedule a recurring cleaning service (weekly, biweekly, monthly) - we agree on the weekday that works best for your family and provide you with an arrival timeframe of one to two hours for your convenience. TNAG Cleaning Services will send you a reminder two hours before we arrive at your doorstep and remind you 2 days prior your scheduled cleaning. 

Do I Need to Be Home When TNAG arrives?

We love to meet our clients but being home is not necessary, we will leave it up to you, however if we need a key to access your home we recommend you meet with one of our team members the day of the initial cleaning – we do not recommend leaving the key outside your home, it’s not safe and we are not responsible for it. Once we have established a recurring cleaning schedule, we will ask for either a key or you can provide us with any access codes. Most clients share keys and/or set-up a Guest Code for us to use.

How Does TNAG Guarantee the Security of My House Keys?

Keys are identifiable by a number system; your personal information is not displayed on any tags. Keys are stored in our office, locked, and secured. The key will be given out to the team the day of your scheduled cleaning and return the same day. We take inventory daily, and make sure the keys are safely locked at the end of each shift. 

What is not included with the cleaning services?

Our number one goal is to help you keep your home comfortable and clean. We typically do not clean toys, pick up clutter, do laundry or wash dishes. 

Is TNAG Licensed and Insured?

TNAG is fully licensed and insured – if you would like a copy of the certificate of insurance, we will gladly provide you with a copy.  

Is TNAG Okay with Pets During Cleaning? 

We love our furry friends! If you do not plan on being home when we arrive, please inform us how to properly clean your home while also doing what is best for your pet, you know your pets better than we do. 

Will TNAG Always Send the Same Team to My Home?

We make every effort to send the same team members to the same homes but there are instances when we may be required to substitute team members to service homes. Those who do not receive frequent cleanings are less likely to have the same team due to scheduling. 

All of our team members receive the same standard of training, so you will always receive the same quality of service. Additionally, during our initial consultation, we create a detailed service work order with your specific cleaning instructions. 

Can I Provide Special Instructions for Cleaning? 

Yes, please share your preferences with our team before we service your home! We want to ensure you are fully satisfied with our performance and any special instructions can be logged in your service work order. 

Are Professional House Cleaning Teams Trained and Supervised?

Yes, each team member receives the proper training, and the training is ongoing as we learn about new products and cleaning methods. A team leader will always supervise our team members when they are in your home to ensure everything is completed to the TNAG standard. 

How about if I am not happy with my services, what next?

No questions asked, we will schedule a re-do the next day at no cost to you! We are happy to meet with you to discuss to make sure we understand your concerns and get it right. 

How Do I Make Payments for Cleaning Services? 

All payments are due at time of service and we accept personal checks, cash, Visa, American Express or MasterCard. We require a credit card on file to guarantee your service.  The form will be sent via email once you book your first appointment.

Are You A Green Cleaning Company? 

We strongly suggest eco-friendly products, while most green products cannot remove all harmful forms of bacteria, we strive to use the most effective methods for each service. We use microfiber clothes and pads rather than paper. 

What happens if something is damaged during the scheduled cleaning?

We are very careful about moving around within your home, and pay close attention when dusting, however if an item is broken or damaged, we will immediately send you an email and we will cover the cost of replacement. Any valuable items will be handled via an insurance claim. We will avoid cleaning any items of extreme value, these include but not limited to plasma TVs, computers, other electronics.